Policies
Privacy policy
How The LocPod collects, uses and protects your personal data under UK GDPR and the Data Protection Act 2018.
Who we are
This website (thelocpod.com) is operated by The Loc Pod, a UK-based company providing haircare services, education and retail products for locs and natural hair. We are committed to protecting your personal data and respecting your privacy.
Information we collect
- Contact information: name, email, phone number, postal address.
- Booking details: appointment dates, services and stylist preferences.
- Payment data: handled securely by our payment providers. We do not store or see your full card details.
- Marketing preferences: where you opt in to email or SMS updates.
- Website usage data: see our cookie policy.
How we use it
- To confirm and manage bookings and purchases.
- To send appointment reminders and service updates.
- To deliver services, process payments and provide aftercare support.
- To send marketing where you have consented.
- To keep records for legal, tax and accounting purposes.
- To improve our website and customer experience.
Lawful bases
Contract, consent, legitimate interest and legal obligation. You can withdraw marketing consent at any time using the unsubscribe link, replying STOP to SMS, or contacting us.
Sharing
We share data only with trusted partners who support our operations, such as payment processors (Stripe, WooCommerce), our email marketing platform (Mailchimp), HR administration (BrightHR), IT and hosting providers, and professional advisers or regulators where the law requires. All are bound by data-processing agreements. We never sell your data.
Retention
We keep personal information only as long as needed for its purpose, including legal, accounting and tax requirements, then securely delete or anonymise it.
Your rights
- Access, correct or request deletion of your data.
- Restrict or object to certain processing.
- Withdraw marketing consent at any time.
- Complain to the Information Commissioner’s Office at ico.org.uk.
Send requests to customerservice@thelocpod.com; we respond within one month.
Security
We use industry-standard safeguards, encrypted servers, restricted access and secure payment gateways. No platform can guarantee absolute security.
Contact
The Loc Pod, Unit E201, Tradestars, 415 Wick Lane, Bow, London E3 2JG. customerservice@thelocpod.com
